If it Isn’t Broke, Don’t Fix it. Southwest Airlines: It’s Broke, so Fix It!

Southwest Airlines was a highly admired company not long ago:  low fares, joking flight attendants, and even the bags flew free.  The bags aren’t flying during the holiday week – and neither are their customers.  “System failure,” “meltdown,” “alarm,” and “cancellations” are terms associated with Southwest online.  Southwest Airlines must now contend with massive rebookings, … Continue reading "If it Isn’t Broke, Don’t Fix it. Southwest Airlines: It’s Broke, so Fix It!"